Hotel Digital Transformation Benchmark: Creating a Data-Driven Human-Machine Collaborative Model

The Zhangtong AI Digital Human has become the core engine of hotel digitalization, taking over 90% of standardized tasks, including reception diversion, multilingual consultations, and guest room device control. In practical scenarios such as the International Expo Center Hotel, the AI Digital Human integrates with various systems to shorten response times and reduce labor costs by approximately 30%. Based on precise user profiling, the AI Digital Human provides personalized proactive care, helping the hotel industry successfully transition from traditional labor-intensive operations to a data-driven intelligent management model.